Go West RV Centre Rental Terms for travel between 01-Jan-2007 and 31-Dec-2019 The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Go West RV Centre Insurance
INSURANCE
Go West maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles. Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.
DAMAGE TO VEHICLE
Customer’s Responsibility
In the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer, the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.
DEPOSITS
At time of rental we charge the renter’s credit card with a Cleaning Deposit ($150 / $250 Class A). A $500 Security Deposit will be charged to your credit card at time of pick up. Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.
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Deposits for Deluxe Van and Motor home |
Deposit Class A |
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Cleaning Deposit: $150 |
Cleaning Deposit: $250 |
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Insurance Deposit: $500 (charged to your credit card) |
Insurance Deposit: $500 (charged to your credit card) |
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Total Deposit: $650 |
Total Deposit: $750 |
TRAVEL NOT ALLOWED
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the official provincial or state maps as “other roads – gravel or dirt”.
BREAKDOWN AND REPAIRS
The Client acknowledges the possibility of a mechanical failure or breakdown, and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle, and that such contingency is beyond the control of the Company. The client agrees to hold the Company harmless from and against any loss of time, transportation costs, inconvenience, and loss of food in the vehicle, and any and all expenses resulting from such contingency in the event of a mechanical failure or breakdown.
The Company will make all reasonable efforts to assist the Client to obtain help or arrange for repairs, subject to the location of the vehicle and business hours of the repair facilities.
Within 24hrs. a report to Go West/Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fre or theft, otherwise insurance is null and void.
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CDR
INSURANCE
(INCLUDED IN RENT) |
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Fire & Theft (Personal Contents Not Covered) |
$1500 |
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Windshield & Glass Damage |
$1500 |
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Motor Vehicle Accident / Vandalism / Hit & Run / Hail / Storm |
$1500 |
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Flat Tires or Damaged Wheels |
$1500 |
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Vehicle Accident in Parking Lot, Campground, Service Station |
$1500 |
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Collision with any Stationary Object, Damage to Undercarriage or Air Conditioning or Slide Out |
$1500 |
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INSURANCE & SECURITY DEPOSIT REQUIRED |
$500 charged to to credit card |
The following damages are not covered by insurance and the cost of all resulting repairs and replacement vehicles are therefore the responsibility of the renter:
- Failure to maintain all fluid levels;
- Failure to use specified fuel or use of contaminated fuel; or fuel in water system;
- Operation by anyone under 21 years of age or not licensed;
- Driving under the influence of alcohol or drugs;
- Deliberate or wilfull damage by renter or guests;
- Damage to the interior of the motorhome;
- Travel in restricted areas (see the above);
- Towing of any kind;
- Freezing of the vehicle’s systems;
- More passengers than the available seat belts;
- Damage occurring in an accident that the renter has failed to report to Go West, Insurance Company or police
- Motorhome theft in Montreal or Ottawa - when parked - (except specific campgrounds)
Self-Caused Accidents
Go West reserves the right to deny replacing the vehicle depending on cause of accident and our availability.
Calgary depot Address: 540 Meridian Road NE
, Calgary
, AB
, CA
OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed
2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25
2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26
VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void. No refunds for early return.
TRANSFERS
The transfer service is available at an additional charge of $75 (This will change to $95 from 1st March 2012).
Pick-up and drop-off at Calgary Airport Hotels and Downtown Hotels. Drop off at airport as well.
Please note: Pick up transfers are not provided from Calgary International Airport Terminals to the Go West RV office. Calgary Intl Airport - YYC depot Calgary Intl Airport - YYC is a serviced non depot location.
Please note that the supplier does not have a physical depot at the airport, please read below for more info:
OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed
2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25
2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26
VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void. No refunds for early return.
TRANSFERS
The transfer service is available at an additional charge of $75 (This will change to $95 from 1st March 2012).
Pick-up and drop-off at Calgary Airport Hotels and Downtown Hotels. Drop off at airport as well.
Please note: Pick up transfers are not provided from Calgary International Airport Terminals to the Go West RV office. Vancouver depot Address: 32 Fawcett Road
, Coquitlam
, Vancouver
, BC
, CA
OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed
2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25
2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26
VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void. No refunds for early return.
TRANSFERS
The transfer service is available at an additional charge of $75 (This will change to $95 from 1st March 2012).
Pick-up and drop-off at Vancouver Downtown Hotels, Vancouver International Airport Hotels, at Main St. Terminal (Airporter Bus Stop) and in Burnaby at the Accent Inn Hotel.
Drop-off at the Vancouver International Airport as well. Vancouver Intl Airport - YVR depot Vancouver Intl Airport - YVR is a serviced non depot location.
Please note that the supplier does not have a physical depot at the airport, please read below for more info:
OFFICE HOURS:
Monday – Friday 8:00am – 5:00pm
Saturday 8:00am – 4:00pm
Sundays & Public Holidays Closed
2011 HOLIDAYS:
New Year’s Day Jan 1, Family Day Feb 21 (YYZ only), Good Friday Apr 22, Victoria Day May 23, Canada Day Jul 1, BC Day Aug 1 (YVR & YYC only), Labour Day Sep 5, Thanksgiving Day Oct 10, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25
2012 HOLIDAYS
New Year’s Day Jan 1 & 2, Family Day Feb 20, Good Friday Apr 6, Victoria Day May 21, Canada Day Jul 1 & 2, BC Day Aug 6 (YVR & YYC only), Labour Day Sep 3, Thanksgiving Day Oct 8, Remembrance Day Nov 11 (YVR & YYC only), Christmas Day Dec 25 & 26
VEHICLE PICK UP & RETURN HOURS
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra CAN$50/hour and our transfer to the hotel will be void. No refunds for early return.
TRANSFERS
The transfer service is available at an additional charge of $75 (This will change to $95 from 1st March 2012).
Pick-up and drop-off at Vancouver Downtown Hotels, Vancouver International Airport Hotels, at Main St. Terminal (Airporter Bus Stop) and in Burnaby at the Accent Inn Hotel.
Drop-off at the Vancouver International Airport as well. |
