traveland rv rentals ltd - vancouver rv rental companies

Traveland RV Rentals offers well maintained, company owned, high quality and up-to-date recreational vehicles. They rent only the best and choose rv rental trailers and motorhomes for rent based on their best selling models and previous customer experience.

Traveland RV Rentals opened in 1996 as a division of Traveland Leisure Vehicles Ltd which has been in the rv business since 1977 and is one of the most reputable and successful rv centres in North America, providing sales, parts and service for recreational vehicles of all types.  Their rental location is based near Vancouver, which is a major tourist gateway in Western Canada.
 
All of Traveland RV Rental's units are current, top-of-the-line units just like a customer would get if they ordered it direct from the factory. They include features like Microwave ovens, self-igniting water heaters, dash and roof air conditioning and showers as standard equipment, with many additional features on all models.

Traveland has also invested heavily in fuel efficient, economical, diesel powered units which are more environmentally friendly and will save on your fuel bill!

Traveland believes that RVing is about taking control of your vacations and weekends in a whole new world of freedom and relaxation. Go where you want, when you want. Turn every weekend into a mini-vacation and every trip into a hassle-free escape.
 

Traveland RV Rentals Ltd Rental Terms

PLEASE NOTE THESE VEHICLES CANNOT BE RENTED BY RESIDENTS OF BRITISH COLUMBIA. PLEASE BOOK UNDER THE DOMESTIC PROGRAM.

Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.  This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 37 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.

If you are booking within 37 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.

Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. All changes and cancellation charges are subject to taxes. At the time of a rental motorhome pick-up, clients must leave a security deposit on Visa or Mastercard; no cash deposits will be accepted.  The amount of the security deposit will be $5000.00, or $600.00 if additional insurance is booked.  The amount will be charged to the client’s credit card on day of vehicle pick-up and reimbursed on day of vehicle drop-off, less any incurred charges (extra km driven, damage, etc)

Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

At the time of a rental motorhome pick-up, clients must leave a security/insurance deposit on Visa or MasterCard; no cash deposits will be accepted. The amount of the security deposit will be $5000.00 or $600.00 if additional insurance is booked. The amount will be charged to the client’s credit card on day of vehicle pick-up and reimbursed on day of vehicle drop-off, less any incurred charges (extra km driven, damage, cleanliness etc.). Traveland is not responsible for any currency loss due to the exchange rate at time of charge and credit.

2. PREPARATION FEE
The preparation fee of $100.00 includes first tank of propane, first set of toilet chemicals, first set of biodegradable toilet paper and kitchen equipment.

PER VEHICLE: Can & bottle opener, carving knife, cereal/salad bowls, coffee carafe & filter, colander/strainer, corkscrew, cutlery (knives, forks, tablespoons, teaspoons), cutlery tray, cutting board, dinner plates, egg cups, frying pan, garbage/waste can, glasses, grater, kettle, ladle, measuring cup, mugs, paring knife, peeler, pitcher/juice container, pots (set of 3), roast fork, serving spoon, side plates, spatula, steak knives, tongs, whisk, wood spoon. Broom, butane lighter, clothes hanger, clothes line and pins, dish cloths, fly swatter, dish detergent, dust pan, oven tray, pail/bucket, pot holders, pot scrubber, rubber gloves, table cloth, tea towels, wash cloth.
*Note: Tableware provided for 4-6 people depending on size of motorhome.

NO CHARGE STANDARD EQUIPMENT: Water hose, sewer hose, flash light, screw driver, pliers, 12V replacement light bulbs, basic first aid kit, KOA discount camping card, fridge level, tools, operations manual, leveling blocks, matches and scissors. Road maps and campground information available at rental station.

3. PERSONAL CAMPING KIT RENTAL
Personal camping kits are $85.00 per person and include; Sleeping bag or comforter, sheets, pillow & pillow cases, bath towels (2), hand towels (2), face cloths (2) and bath mat.

4. EXTRA RENTAL EQUIPMENT
Reservations are accepted and recommended for optional equipment. See extras for a list of items offered and pricing. Traveland also has a fully stocked Recreational Vehicle and Camping Equipment store for items you may wish to purchase.

5. PETS
Sorry, NO pets are allowed in any of Traveland's motorhomes. Cleaning fees will apply if pet hair & dander is detected, since this is an allergen that affects many people.

6. SMOKING
Absolutely NO SMOKING is allowed in the motorhome. All of Traveland's motorhomes are NON-SMOKING units and applicable charges of up to $1000.00 may be incurred if the smell of smoke is detected in the motorhome upon return. Smoke is an allergen and is irritating to many people.

7. GRAVEL/NORTHERN SURCHARGE
Travel within Alaska, Yukon and Northwest Territories requires payment of $800.00 per rental Northern Surcharge.

8. GENERATOR CHARGE
All Motorhomes are equipped with Generators. Cost per hour or portion thereof, if used, is $5.00.

9. TRAFFIC VIOLATIONS
It is the clients responsibility to report and pay for all traffic tickets, including parking tickets and Bridge tolls, upon drop-off. Customer’s failure to report these infractions to Traveland RV Rentals may result in an administrative charge of up to $100.00 in addition to the cost of the fine and will be charged to the customer’s credit card after the motorhome rental has terminated, when notice has been received by Traveland of the offence.

10. FUEL/PROPANE
Gasoline and diesel costs are the client’s responsibility. Fuel tanks are received full and must be returned the same way. Service charges PLUS the cost of gasoline for the missing amount is charged to the customer if the vehicle is returned with the gasoline or diesel tank not completely full. One free propane fill per rental is included. Propane tank does not have to be refilled upon return.

11. HOLDING TANKS/WASTE/CLEANUP
It is the client’s responsibility to return the vehicle with a cleaned interior and emptied sewage tank & waste water tank. Service charges apply if holding tanks are not completely empty upon return, or if interior is not cleaned. A fee of $40 per tank will be charged if holding tanks are not empty upon return.

12. INSURANCE
Every motorhome is covered by $5 million public liability included in the daily rate. The collision deductible is $5000.00 and may be reduced by purchasing extra insurance. Please see insurance information for more detail.

13. DRIVERS
The drivers must be 21 years of age or older and have a valid driver’s license from his or her origin that allows driving of vehicles with a Gross Vehicle Weight of the motorhome that they have reserved. Drivers between the age of 21 and 23 are limited to Motorhomes up to 24'. ONE additional driver is free of charge. Please check license validity before reserving the vehicle.

14. PICK-UP/DROP-OFF & TRANSFER SERVICE
Traveland provides morning pickup transfer service (By appointment only) from airport and downtown hotels between 8:00am and 11:00am. A message is left at the hotel at check-in time as to what time they will be picked up on the morning they are to be brought to Traveland RV Rentals to start their motorhome holiday, so they can begin by or before 13:00h. Motorhome drop-off time must take place on assigned basis and is generally between 9:00am and 2:00pm on the last day. The daily rental rate plus a penalty of $50.00 per hour will be charged for late returns. Depending on the clients return flight time or if scheduled to spend some more time in Vancouver downtown, Traveland will try to accommodate them with a later drop-off time at no additional charge.

15. VOUCHERS
Customer must provide voucher for all prepaid services when they arrive at Traveland. If additional items/services are booked but not paid for in advance, clients must pay these prior to the start of their motorhome vacation.

16. ORIENTATION
Clients will receive a full comprehensive orientation of the motorhome at the time of pick-up in German or English. Traveland will cover client’s responsibilities, helpful tips and safety measures to be taken to fully enjoy use of the motorhome. The presentation takes approximately one hour, and a manual is provided, in the event of a question that was not covered during this time. Traveland also has a toll free Canadian telephone number where clients can reach them during business hours.

17. TAXES
HST 12%
Taxes are applicable for the rental charges of the motorhome, personal kits, preparation fee, and other rental items etc.

18. CANCELLATIONS
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

48 days or more prior to departure      - No further charge
33 – 48 days prior to departure           - 25% of pre-tax invoice
18 – 32 days prior to departure           - 50% of pre-tax invoice
17 – 4 day prior to departure               - 85% of pre-tax invoice
3 days prior to departure or “no-show”  - 100% of invoice

Cancellation charges are subject to HST tax.
GROUP BOOKINGS: Cancellation charges for group bookings will be determined by Traveland RV Rentals at the time of reservation and will be confirmed with the Contract.
To eliminate errors, all cancellations MUST be confirmed by Traveland's office. If you have not received a cancellation confirmation from them within 48 hours, please resend. If Traveland's office has not confirmed a cancellation in writing, it will be considered a “no show” on the pickup date with full cancellation charges applicable.

19. MINIMUM RENTAL TIME
Minimum rental period is seven (7) days in the high, mid and low season.

20. CLEANING
Since Traveland takes pride in the clean condition in which their vehicles leave, a fee of up to $250 will be charged if the vehicle is not returned with a clean interior.

21. SUBSTITUTIONS
Traveland RV Rentals makes every effort to provide customers with the model requested. Traveland does reserve the right, however, to substitute models of similar or larger size. If for any reason beyond the supplier's control the reserved motorhome is not available, they will offer a higher rated vehicle at no additional cost. Should a lower-rated motorhome be offered, Traveland's responsibility is limited to a refund of the difference of the two motorhomes.
PLEASE BE AWARE OF THIS SINCE AT TIMES THIS WILL AFFECT CLIENTS FERRY RESERVATIONS EITHER TO VANCOUVER ISLAND OR THE INSIDE PASSAGE.

22. RESTRICTIONS
• Travel to Hyder, AK is permitted without Northern Surcharge.
• Travel in Mexico is not permissible at any time; the vehicle is NOT insured for travel outside Canada and the U.S.A.
• Logging roads, other roads, dirt roads and other non-public roads may not be used with the motorhome at any time.
• Alaska/Yukon and North West Territories – Permitted ONLY with the additional Gravel/Northern surcharge of $600.00.
• Travel on gravel roads is permitted as long as the road is marked as an access road to a Camp Ground, Provincial Park or National Park. Any gravel roads marked as 4X4, Forestry Roads or Logging Roads is not permitted at ANY TIME.
• Traveling through Death Valley, California is not permitted from May 1st to October 30th.
• Arizona – Traveling on Apache Trail east of Tortilla Flat to Roosevelt Dam is not permitted at ANY TIME.
• Beaches – Driving a motorhome on the beach is not permissible.
• Freezing – It is not permissible to have water in the tanks when temperatures are at freezing levels due to the possible damage to the fresh water and holding tanks and the water lines.

****Travel to Burning Man Festival is NOT allowed***

23. TRAVELING WITH CHILDREN
In BC there are guidelines as to child seats for younger children. Please always mention when young children are traveling, along with their age & weight, so Traveland can pre-reserve the appropriate child seats, to ensure they are available for rent if the clients desire. These can be prepaid or paid by clients when they arrive at the station.

24. OFFICE HOURS
Monday to Friday 8:00am – 5:00pm
Saturday 8:00am – 5:00pm
Sunday and Statutory holiday 11:00am – 4:00pm
(2012 Statutory Holidays are as follows; Jan 1, April 18, May 21, July 1, Aug. 6, Sept. 3, Oct. 8, Nov. 11, Dec. 25, Dec. 26)

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Traveland RV Rentals Ltd Rental Terms for travel between 01-Jan-2012 and 31-Dec-2012

PLEASE NOTE THESE VEHICLES CANNOT BE RENTED BY RESIDENTS OF BRITISH COLUMBIA. PLEASE BOOK UNDER THE DOMESTIC PROGRAM.

Payment
A non-refundable deposit will be taken from your nominated credit card at time of booking confirmation.  This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 37 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card card.

If you are booking within 37 days of travel the entire cost of the rental will be transacted from your nominated credit card at time of booking confirmation.

Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$.

Some charges may be payable directly to your rental station upon arrival, these will be itemised as such in your breakdown of pricing if and where applicable. All changes and cancellation charges are subject to taxes. At the time of a rental motorhome pick-up, clients must leave a security deposit on Visa or Mastercard; no cash deposits will be accepted.  The amount of the security deposit will be $5000.00, or $600.00 if additional insurance is booked.  The amount will be charged to the client’s credit card on day of vehicle pick-up and reimbursed on day of vehicle drop-off, less any incurred charges (extra km driven, damage, etc)

Travel Insurance
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

At the time of a rental motorhome pick-up, clients must leave a security/insurance deposit on Visa or MasterCard; no cash deposits will be accepted. The amount of the security deposit will be $5000.00 or $600.00 if additional insurance is booked. The amount will be charged to the client’s credit card on day of vehicle pick-up and reimbursed on day of vehicle drop-off, less any incurred charges (extra km driven, damage, cleanliness etc.). Traveland is not responsible for any currency loss due to the exchange rate at time of charge and credit.

2. PREPARATION FEE
The preparation fee of $100.00 includes first tank of propane, first set of toilet chemicals, first set of biodegradable toilet paper and kitchen equipment.

PER VEHICLE: Can & bottle opener, carving knife, cereal/salad bowls, coffee carafe & filter, colander/strainer, corkscrew, cutlery (knives, forks, tablespoons, teaspoons), cutlery tray, cutting board, dinner plates, egg cups, frying pan, garbage/waste can, glasses, grater, kettle, ladle, measuring cup, mugs, paring knife, peeler, pitcher/juice container, pots (set of 3), roast fork, serving spoon, side plates, spatula, steak knives, tongs, whisk, wood spoon. Broom, butane lighter, clothes hanger, clothes line and pins, dish cloths, fly swatter, dish detergent, dust pan, oven tray, pail/bucket, pot holders, pot scrubber, rubber gloves, table cloth, tea towels, wash cloth.
*Note: Tableware provided for 4-6 people depending on size of motorhome.

NO CHARGE STANDARD EQUIPMENT: Water hose, sewer hose, flash light, screw driver, pliers, 12V replacement light bulbs, basic first aid kit, KOA discount camping card, fridge level, tools, operations manual, leveling blocks, matches and scissors. Road maps and campground information available at rental station.

3. PERSONAL CAMPING KIT RENTAL
Personal camping kits are $85.00 per person and include; Sleeping bag or comforter, sheets, pillow & pillow cases, bath towels (2), hand towels (2), face cloths (2) and bath mat.

4. EXTRA RENTAL EQUIPMENT
Reservations are accepted and recommended for optional equipment. See extras for a list of items offered and pricing. Traveland also has a fully stocked Recreational Vehicle and Camping Equipment store for items you may wish to purchase.

5. PETS
Sorry, NO pets are allowed in any of Traveland's motorhomes. Cleaning fees will apply if pet hair & dander is detected, since this is an allergen that affects many people.

6. SMOKING
Absolutely NO SMOKING is allowed in the motorhome. All of Traveland's motorhomes are NON-SMOKING units and applicable charges of up to $1000.00 may be incurred if the smell of smoke is detected in the motorhome upon return. Smoke is an allergen and is irritating to many people.

7. GRAVEL/NORTHERN SURCHARGE
Travel within Alaska, Yukon and Northwest Territories requires payment of $800.00 per rental Northern Surcharge.

8. GENERATOR CHARGE
All Motorhomes are equipped with Generators. Cost per hour or portion thereof, if used, is $5.00.

9. TRAFFIC VIOLATIONS
It is the clients responsibility to report and pay for all traffic tickets, including parking tickets and Bridge tolls, upon drop-off. Customer’s failure to report these infractions to Traveland RV Rentals may result in an administrative charge of up to $100.00 in addition to the cost of the fine and will be charged to the customer’s credit card after the motorhome rental has terminated, when notice has been received by Traveland of the offence.

10. FUEL/PROPANE
Gasoline and diesel costs are the client’s responsibility. Fuel tanks are received full and must be returned the same way. Service charges PLUS the cost of gasoline for the missing amount is charged to the customer if the vehicle is returned with the gasoline or diesel tank not completely full. One free propane fill per rental is included. Propane tank does not have to be refilled upon return.

11. HOLDING TANKS/WASTE/CLEANUP
It is the client’s responsibility to return the vehicle with a cleaned interior and emptied sewage tank & waste water tank. Service charges apply if holding tanks are not completely empty upon return, or if interior is not cleaned. A fee of $40 per tank will be charged if holding tanks are not empty upon return.

12. INSURANCE
Every motorhome is covered by $5 million public liability included in the daily rate. The collision deductible is $5000.00 and may be reduced by purchasing extra insurance. Please see insurance information for more detail.

13. DRIVERS
The drivers must be 21 years of age or older and have a valid driver’s license from his or her origin that allows driving of vehicles with a Gross Vehicle Weight of the motorhome that they have reserved. Drivers between the age of 21 and 23 are limited to Motorhomes up to 24'. ONE additional driver is free of charge. Please check license validity before reserving the vehicle.

14. PICK-UP/DROP-OFF & TRANSFER SERVICE
Traveland provides morning pickup transfer service (By appointment only) from airport and downtown hotels between 8:00am and 11:00am. A message is left at the hotel at check-in time as to what time they will be picked up on the morning they are to be brought to Traveland RV Rentals to start their motorhome holiday, so they can begin by or before 13:00h. Motorhome drop-off time must take place on assigned basis and is generally between 9:00am and 2:00pm on the last day. The daily rental rate plus a penalty of $50.00 per hour will be charged for late returns. Depending on the clients return flight time or if scheduled to spend some more time in Vancouver downtown, Traveland will try to accommodate them with a later drop-off time at no additional charge.

15. VOUCHERS
Customer must provide voucher for all prepaid services when they arrive at Traveland. If additional items/services are booked but not paid for in advance, clients must pay these prior to the start of their motorhome vacation.

16. ORIENTATION
Clients will receive a full comprehensive orientation of the motorhome at the time of pick-up in German or English. Traveland will cover client’s responsibilities, helpful tips and safety measures to be taken to fully enjoy use of the motorhome. The presentation takes approximately one hour, and a manual is provided, in the event of a question that was not covered during this time. Traveland also has a toll free Canadian telephone number where clients can reach them during business hours.

17. TAXES
HST 12%
Taxes are applicable for the rental charges of the motorhome, personal kits, preparation fee, and other rental items etc.

18. CANCELLATIONS
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

48 days or more prior to departure      - No further charge
33 – 48 days prior to departure           - 25% of pre-tax invoice
18 – 32 days prior to departure           - 50% of pre-tax invoice
17 – 4 day prior to departure               - 85% of pre-tax invoice
3 days prior to departure or “no-show”  - 100% of invoice

Cancellation charges are subject to HST tax.
GROUP BOOKINGS: Cancellation charges for group bookings will be determined by Traveland RV Rentals at the time of reservation and will be confirmed with the Contract.
To eliminate errors, all cancellations MUST be confirmed by Traveland's office. If you have not received a cancellation confirmation from them within 48 hours, please resend. If Traveland's office has not confirmed a cancellation in writing, it will be considered a “no show” on the pickup date with full cancellation charges applicable.

19. MINIMUM RENTAL TIME
Minimum rental period is seven (7) days in the high, mid and low season.

20. CLEANING
Since Traveland takes pride in the clean condition in which their vehicles leave, a fee of up to $250 will be charged if the vehicle is not returned with a clean interior.

21. SUBSTITUTIONS
Traveland RV Rentals makes every effort to provide customers with the model requested. Traveland does reserve the right, however, to substitute models of similar or larger size. If for any reason beyond the supplier's control the reserved motorhome is not available, they will offer a higher rated vehicle at no additional cost. Should a lower-rated motorhome be offered, Traveland's responsibility is limited to a refund of the difference of the two motorhomes.
PLEASE BE AWARE OF THIS SINCE AT TIMES THIS WILL AFFECT CLIENTS FERRY RESERVATIONS EITHER TO VANCOUVER ISLAND OR THE INSIDE PASSAGE.

22. RESTRICTIONS
• Travel to Hyder, AK is permitted without Northern Surcharge.
• Travel in Mexico is not permissible at any time; the vehicle is NOT insured for travel outside Canada and the U.S.A.
• Logging roads, other roads, dirt roads and other non-public roads may not be used with the motorhome at any time.
• Alaska/Yukon and North West Territories – Permitted ONLY with the additional Gravel/Northern surcharge of $600.00.
• Travel on gravel roads is permitted as long as the road is marked as an access road to a Camp Ground, Provincial Park or National Park. Any gravel roads marked as 4X4, Forestry Roads or Logging Roads is not permitted at ANY TIME.
• Traveling through Death Valley, California is not permitted from May 1st to October 30th.
• Arizona – Traveling on Apache Trail east of Tortilla Flat to Roosevelt Dam is not permitted at ANY TIME.
• Beaches – Driving a motorhome on the beach is not permissible.
• Freezing – It is not permissible to have water in the tanks when temperatures are at freezing levels due to the possible damage to the fresh water and holding tanks and the water lines.

****Travel to Burning Man Festival is NOT allowed***

23. TRAVELING WITH CHILDREN
In BC there are guidelines as to child seats for younger children. Please always mention when young children are traveling, along with their age & weight, so Traveland can pre-reserve the appropriate child seats, to ensure they are available for rent if the clients desire. These can be prepaid or paid by clients when they arrive at the station.

24. OFFICE HOURS
Monday to Friday 8:00am – 5:00pm
Saturday 8:00am – 5:00pm
Sunday and Statutory holiday 11:00am – 4:00pm
(2012 Statutory Holidays are as follows; Jan 1, April 18, May 21, July 1, Aug. 6, Sept. 3, Oct. 8, Nov. 11, Dec. 25, Dec. 26)

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Traveland RV Rentals Ltd Insurance

Insurance
Included in the rental rates is an insurance (CDR: Collision Deductible Reduction) with $5 million third party liability. In the event of loss or damage to the vehicle, whether or not due to the fault of the Renter, the Renter’s responsibility (provided the vehicle is used in accordance with the rental agreement) is limited to a maximum of $5,000 per occurrence except as outlined under “limited coverage”. There is no limit, however, if vehicle incurs loss or damage as outlined below under “losses not covered”. VIP: $25 per day (max 32 days = $800.00) VIP reduces the deductible in case of an accident. Please see chart below. In addition to the reduction in the damage deductible, VIP also covers incurred expenses of up to $250/day in the event of a mechanical breakdown of the vehicle which requires more than 12 hours to repair. Mechanical breakdown does not include malfunction of the radio, cassette, CD, TV, VCR, DVD, air conditioner(s), generator, refrigerator, cruise control or breakdown due to accident, whether or not the Renter is at fault.

Traveland RV Rentals is not responsible for any additional refund over and above $250/day per vehicle – If mechanically broken down, meaning vehicle is not drivable. Included expenses can consist of hotel charges, car rental or any other incidental or consequential cost in the event of a breakdown to a maximum of $250/day per vehicle.

All insurance coverage is VOID if all loss and damage (REGARDLESS OF HOW IT HAPPENED) is not reported immediately to police and to TRAVELAND RV RENTALS. All claims must be submitted with a complete written driver’s report.